Legal

Refund Policy

Last updated: July 1, 2026

All sales are final. We do not offer refunds or exchanges except in cases where you received the wrong order.

At Silk & Sugga, every cookie is made fresh to order with care and attention. Because of the handmade and perishable nature of our products, we are unable to accept returns or issue refunds for change of mind, flavor preference, or uncollected orders.

When We Will Issue a Refund

We will issue a full refund or remake your order at no charge only if:

You received a different flavor than what you ordered
Your order was incorrect due to an error on our part

To be eligible, you must contact us within 24 hours of pickup with a description of the issue and a photo of the incorrect items.

How to Request a Refund

If you believe you received the wrong order, please reach out to us on Instagram at @silkandsugga within 24 hours of pickup. Include your order details and a photo so we can resolve the issue as quickly as possible.

Non-Refundable Situations

We do not offer refunds for:

Change of mind or flavor preference
Orders that were not picked up
Texture or appearance preferences (all cookies are handmade and may vary slightly)
Allergic reactions — please review all ingredients before ordering

Uncollected Orders

If you are unable to pick up your order on the agreed date, please contact us as soon as possible to reschedule. Uncollected orders are not eligible for a refund as cookies are made fresh and cannot be resold.

Contact

For any refund-related questions, please contact us on Instagram at @silkandsugga.